Shipping policy
Our shipping policies will depend on the item and its dimensions. Please do get in contact beforehand if you are unsure, and if you live outside the United Kingdom.
Is everything in stock?
To give you as much choice as possible, we offer a large selection of furniture, lighting, homewares, and accessories and we can also supply any product from any of our suppliers, even if it is not shown on our website. Simply contact us and let us know what you’re looking for and we'll do the rest!
Only some of our products are held in stock in our warehouse for next working day dispatch and we show stock availability clearly on each product page. With larger items including some furniture, lighting and more specialist pieces, we order these in for you and you will be informed of the delivery date on each product once the order is processed.
Our aim is always to give you clear expectations on the likely delivery times of each product and to communicate with you regularly if there are any delays. Our customer service and logistics teams are fully trained to minimise and resolve any problems for you promptly and effectively.
In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore, towards the end of a season, products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or, if that is not suitable, a full refund. Our design team can also source alternatives for you that closely match your first choice.
Our collections include a variety of bespoke products such as headboards and sofas that are made to order specifically for you in your chosen materials or dimensions. Delivery of these items will generally be agreed upon with you prior to ordering. From time to time, textiles or materials that make up our bespoke products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.
We partner with a variety of courier and carrier services and will select the most appropriate service for your order. However, as much as we try, sometimes due to circumstances outside our control, e.g. poor weather or international holidays or delays during peak periods with the couriers, dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network. This doesn't happen often, but it is possible. In these circumstances, we cannot accept liability for any loss or damage (whether direct or indirect) for deliveries made out with the estimated date for delivery.
What about custom pieces and made-to-order furniture?
Larger pieces and furniture made to order (classified as special or non-standard goods) are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree on a suitable delivery time.
How much does delivery cost and how long does it take?
We have four main delivery options for UK mainland delivery, each with their own costs
1. EXPRESS NEXT WORKING DAY DELIVERY (UK MAINLAND)
Delivered by Royal Mail or Couriers next working day (depending on stock availability)
Order must be placed by 12pm
Delivered Monday – Friday, 8.30am - 6pm
2. STANDARD DELIVERY (UK MAINLAND)
Delivered within 3-5 working days
Delivered Monday – Friday, 8.30am - 6pm
3. STANDARD DELIVERY (NORTHERN IRELAND & REPUBLIC OF IRELAND)
Delivered within 3-5 working days
Delivered Monday – Friday, 8.30am - 6pm
Please note: Kerbside delivery only - contact our customer service team for more information.
4. LARGER FURNITURE AND SPECIAL ORDERS (UK MAINLAND)
Delivered within 2-3 weeks unless otherwise stated
Delivered Monday – Friday, 8.30am - 6pm
5. NON UK MAINLAND
See International Shipping for further information
Can I track my order?
Yes. When your order has been passed to the courier, a tracking code is automatically generated and this is emailed to you with instructions on how to use it. If you have set up a Unique Home account, the status of your order can also be found in your own login area. Larger items and bespoke furniture are tracked by Unique Home and we will keep in regular contact to inform you of your order's progress.
Do I need to be in when the delivery arrives?
Yes, we require someone to be at the stated delivery address to receive the goods. If you would prefer to have your goods delivered to an alternative address please notify us at the time of order. Items are delivered by our expert courier network to the delivery address stated on the order - a signature will then be required as proof of delivery. For larger pieces of furniture or lighting, our couriers will contact you in advance to arrange a suitable delivery slot when you will be available to accept delivery.
Could I request for my goods to be left in a safe place?
If you would prefer to have the goods left in a safe place please contact our Customer Service Team with specific delivery instructions and we will try to accommodate your request. Please note, however, goods will be left at your own risk and Unique Home will not accept any responsibility for damage or loss of goods.
When do deliveries take place?
Deliveries can take place between 8.30 am and 6.00 pm Monday to Friday. As we partner with professional couriers to deliver your goods in perfect condition, Unique Home does not schedule the delivery routes or rotas, and therefore, as a rule, we cannot advise on exact dates or times for deliveries. We can, however, do our best to work something out if your delivery is time critical. Remember that deliveries can be affected by Bank Holidays and Public Holidays – and, occasionally, the weather!
What happens if I miss my agreed delivery slot?
In the unlikely event that no one is available to receive the delivery, you will either receive a card from our designated courier or our customer service team will contact you directly to confirm the next steps for re-delivery.
If a confirmed delivery slot fails on its first attempt, we will endeavour to re-deliver, however, you may incur a failed delivery charge. In the event of multiple failed attempts to deliver your goods, you may be required to pay further delivery charges before your goods can be despatched.
Do you charge for failed delivery & re-despatch fees?
Yes. Failed deliveries do unfortunately come with a cost, with vehicle allocation, route planning and driver's road time all taken into consideration. If you do need to make changes to your delivery please ensure you give us plenty of notice so we can avoid lost fees. A minimum of 1 working day’s notice is required in order for us to reschedule your delivery.
If delivery fails due to the item not fitting into the property then you will be charged for the price of the original delivery as standard; if you wish us to re-despatch the item then the re-despatch will also be chargeable.
f your initial delivery was free delivery you will be subject to a flat rate failed delivery charge of £50 on all deliveries that fail.
Read our Measuring Advice and Access Checks section before ordering to ensure your delivery goes without a hitch.
Why is tracking information not available?
Sometimes tracking information won't be available and this is usually due to the timing of packages arriving with, and being updated by the carrier. Some shipping methods, such as Standard International, are not currently fully trackable. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time. If you have any concerns please email us at
info@uniquehomeuk.com